We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
Evaluate performance with key metrics
Develop objectives for the call center’s day-to-day activities
Prepare reports for different departments or upper management
Collect and analyze call-center statistics
Conduct effective resource planning to maximize the productivity of resources
Excellent organizational and leadership skills with a problem-solving ability
Solid understanding of reporting and budgeting procedures
Positive and patient
Proficient in call center equipment/software programs
Outstanding communication and interpersonal skills