We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Meet personal/team qualitative and quantitative targets
Seize opportunities to upsell products when they arise
Frequently attend educational seminars to improve knowledge and performance level
Keep records of all conversations in our call center database in a comprehensible way
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Previous experience in a customer support role
Customer focus and adaptability to different personality types
Track record of over-achieving quota