We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
You will be responsible for assessing their work and give them feedback to maximize performance.
An excellent call center supervisor must have customer service and supervisory experience.
The ideal candidate must possess great communication skills and be able to lead and motivate.
You will be organized and reliable as well as results-oriented.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
Ensure adherence to policies for attendance, established procedures etc.
Measure performance with key metrics such as call abandonment, calls waiting etc.
Anticipate escalation and take over calls when needed
Hire and onboard new employees
Keep management informed on issues and problems
Knowledge of performance evaluation procedures
Ability to work under pressure
Excellent organizational and leadership skills
Proven experience as call center supervisor or similar supervisory position
A results-oriented approach