Application

Call Center Supervisor

Baghdad Gate Constructions

Preston

United Kingdom

Job Description

We are looking for a competent Call center supervisor to organize and direct the staff of our call center.

You will be responsible for assessing their work and give them feedback to maximize performance.

An excellent call center supervisor must have customer service and supervisory experience.

The ideal candidate must possess great communication skills and be able to lead and motivate.

You will be organized and reliable as well as results-oriented.

The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.

Responsibilities

Ensure adherence to policies for attendance, established procedures etc.

Measure performance with key metrics such as call abandonment, calls waiting etc.

Anticipate escalation and take over calls when needed

Hire and onboard new employees

Keep management informed on issues and problems

Requirements

Knowledge of performance evaluation procedures

Ability to work under pressure

Excellent organizational and leadership skills

Proven experience as call center supervisor or similar supervisory position

A results-oriented approach

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