We are looking for a Client Relations Manager to create and nurture long-term relationships with customers.
You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.
If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
Ensure both the company and clients adhere to contract terms
Build relationships with key employees among customers
Advise clients on creating profitable processes
Create plans to address clients’ business needs
Help sales team up-sell or cross-sell services and products
Excellent communication and negotiation skills
Experience tracking relevant KPIs
Background in customer service
Proven track record of meeting and exceeding targets
Problem-solving aptitude