We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Control resources and utilise assets to achieve qualitative and quantitative targets
Keep accurate records and document customer service actions and discussions
Develop service procedures, policies and standards
Improve customer service experience, create engaged customers and facilitate organic growth
Adhere to and manage the approved budget
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Awareness of industry’s latest technology trends and applications