We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Update our internal databases with information about technical issues and useful discussions with customers
Respond to customer queries in a timely and accurate way, via phone, email or chat
Follow up with customers to ensure their technical issues are resolved
Assist in training junior Customer Support Representatives
Gather customer feedback and share with our Product, Sales and Marketing teams
Patience when handling tough cases
Familiarity with our industry is a plus
Excellent communication and problem-solving skills
Experience as a Customer Support Specialist or similar Customer Support role
Understanding of how CRM systems work