We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.
You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.
To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Test alternative pathways until you resolve an issue
Direct unresolved issues to the next level of support personnel
Record technical issues and solutions in logs
Guide users with simple, step-by-step instructions
Walk customers through installing applications and computer peripherals
Customer-oriented attitude
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role