We are looking for a competent IT Help desk technician to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Identify and suggest possible improvements on procedures
Pass on any feedback or suggestions by customers to the appropriate internal team
Provide accurate information on IT products or services
Good understanding of computer systems, mobile devices and other tech products
Excellent communication skills
Ability to diagnose and resolve basic technical issues
Proven experience as a help desk technician or other customer support role
Proficiency in English