We are looking for a qualified Sales support specialist to join our team.
You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
You should also be able to interpret sales metrics and be goal-oriented.
We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Provide data and guides to help the sales team
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Develop and monitor performance indicators
Teamwork and motivational skills
Excellent communication skills
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
In-depth understanding of sales principles and customer service practices