Application

Technical Account Manager

Care Energy Services

Northampton

United Kingdom

Job Description

We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs.

You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and Requirements to a non-technical audience.

You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Responsibilities

Provide developers with customers’ feedback to help identify potential new features or products

Liaise with the sales department to win new business and increase sales

Establish best practices

Report on product performance

Identify solutions to reduce support costs

Requirements

Excellent verbal and written communication skills

Familiarity with software and front-end development

An ability to gasp customers’ needs and suggest timely solutions

Strong analytical and problem-solving skills

Proven work experience as a Technical account manager

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