We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs.
You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and Requirements to a non-technical audience.
You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Provide developers with customers’ feedback to help identify potential new features or products
Liaise with the sales department to win new business and increase sales
Establish best practices
Report on product performance
Identify solutions to reduce support costs
Excellent verbal and written communication skills
Familiarity with software and front-end development
An ability to gasp customers’ needs and suggest timely solutions
Strong analytical and problem-solving skills
Proven work experience as a Technical account manager